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Taylor & Francis author survey
At Taylor & Francis we are constantly striving to improve our service to authors. Since October 2008 we have been conducting an author survey to find out in which areas we are excelling and where there is room for improvement.
Positive feedback from authors
76% of authors were highly satisfied with the overall experience of publishing their article with us.
On average, T&F authors who have also published elsewhere were more satisfied with the publication process at T&F than at our six major competitors... why?
"Very structured process; prompt response to queries, very professional service"
"It worked all very well. I received everything in time and had enough time to respond, mend, or coordinate my work."
"We dealt with many other publishers, but with Taylor & Francis we were more satisfied overall with the editing and CATS systems."
"I am really impressed with the utmost professionalism with which the article was proof read and the queries were answered. The delivery of offprints too was prompt."
T&F ranks first amongst authors in Canada
Taylor & Francis publishes the results of its Canadian author survey, in which Canadian authors rated Taylor & Francis as the publisher most closely aligned to the values of the research community, and the most committed to producing high quality publications.
82% of authors found it very easy to submit their manuscript through our electronic submission system.
"It is brilliant ... It is easy to submit ms and an extremely efficient process."
"I LOVE submitting online! It makes life easier for everyone involved and your user interface is simple to understand."
76% of authors who used our Author Services site found it useful.
"All information was available on the Author Services Site. All information was easily accessible."
"Author services site was quite simple and easy."
79% of authors were highly satisfied with the refereeing process for their article. Taylor & Francis has clear ethical guidelines regarding peer review.
"I received very mind-triggering, totally fruitful and encouraging responses in a very timely manner. I fully made use of them."
"Best referee reports I ever saw. The referees made a series of wonderfully insightful comments, which helped to improve the paper substantially. In fact, I was so enthusiastic about their remarks and suggestions that I decided to thank them in my acknowledgements."
77% of authors were highly satisfied with the publication process at Taylor & Francis.
"An extremely quick and painless turnaround from acceptance to publication (I think < 4 months, which is remarkable)."
"I think the process was clear and timelines were quite tight and professional"
79% of authors found it very easy to use our article production tracking system (CATS).
"works properly and only essential info (which is a good thing!)"
"The exact date and time were displayed in this system. It is the best system of publishing we saw."
"System used for authors to address amendments was very straightforward and easy to use."
87% of authors were highly satisfied with their proofs.
"Your editors are dedicated, and prompt, especially after acceptance of manuscript. They are equally thorough in detecting errors. The editors were really accommodating dealing with first timers like me."
92% of authors were highly satisfied with their final published article.
75% of authors found it easy to order reprints of their article.
Actions we are taking as a result of the survey
- Improving communication - keeping authors informed at every stage from submission to final publication, and improving the handover from the academic editor to production.
- Making sure our websites are frequently updated and the most up-to-date contact details are available.
- An Authors' Charter is now available to make it clear what is expected at each stage from all concerned.
- The author area on the www.tandf.co.uk/journals website has been developed so that authors can find all the information they need.